In 2019 first year I was not allowed to file electrically because the system was saying my birthdate was incorrect. So for past three years we have had to mail in.

Forum|Forum|2 years ago
October 26, 2023
2 replies
39 views

I called IRS and Social Security and both say my records match

TurboTax Online

Bsch4477

Level 15

Try again.

VolvoGirl

Level 15

It may take a year or two so you can efile. Did 2022 reject for the wrong AGI? ENTER 0 FOR AGI. The IRS took a long time last year to process 2021 returns so the AGI didn't get entered in time. Especially if you mailed it. That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.

aaronwrosa-gmailAuthor

Level 2

I have efiled for years , 2019 all the sudden system says my DOB doesn’t match. Doesn’t make since that past 3 years I have mailed and received return. So my info must be correct other wise my return would be kicked back . So has to be on intuit or turbos end.

SteamTrain

Level 15

@aaronwrosa-gmail

Not sure it makes a difference to the submitted file

BUT, one thing to check is your OS system's date settings...

make sure your System short date setting is set to US format MM/DD/YYYY

..I know I can set mine (Windows) to European format yy/mm/dd. (or perhaps some of the other choices)

That doesn't appear to change the format needed for TTX software inside the Q&A, but like I said, don't know what happens internally during efile data transmission.

________

yeah...Wild Guess...haven't seen anywhere that this is a problem with the software, but a few years ago, TTX software was having issues with folks using European formatting of numbers....where decimal points are used where we use commas, and commas used where we use decimals.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*