Illinois Tax Return glitch

Forum|Forum|7 years ago
February 8, 2019
16 replies
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You believe that you have a glitch in your state tax returns and I cannot "view, print or download (my Illinois forms) because some of the forms have not been finalized yet". When I request an email notification for when they will be available, I get a response saying "unable to load messageid. No forms or products have been specified. Please close the window and try again. for en_US". I believe the forms are available -- certainly they are available on the Illinois Department of Revenue site. In prior years, if the forms were not available, there would be a "! error" next to the form and if you printed the form it would say something like "do not file". I think this is a glitch is the system. I see questions from taxpayers in Alabama and Oklahoma re the same problem. The programing department needs to be transparent, address this issue, and advise clients when the problem will be fixed. I spent over 2 hours on the phone today with TurboTax and you have still not addressed my problem -- how dare you sent me an email saying that my case is closed and ask me to take a survey. I spent $90 on the download Premier edition and I expect more from TurboTaxve

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Long Time User

Level 2

Like some other users, I purchased TurboTax Premier Federal and State. I completed and e-filed both my Federal and Illinois returns. Yet I am unable to save to PDF or print my Illinois return. I received an email that purports to be from TurboTax telling me to fix the problem by downloading and installing an exe file. It also instructed me to send them an install log if the download does not work. This is utter nonsense: I paid for a program. I did not pay for a Beta version of a program. TurboTax needs to promptly update the program with the fix for this problem. Don't ask me to download and execute a file that may affect my computer and its data in a way that I do not understand. I have used TurboTax Premier for over 10 years and I have never seen anything like this. I also have never seen any other software developer tell me to fix their program by downloading an exe file: they update the program with necessary fixes. Please respect the intelligence of your customers.

swisstpa

Level 2

Your tirade makes no sense. You've done nothing but complain that they need to provide a fix, and then when they do, you freak out about having to install it. However, I am sure you would blindly go ahead and install the exact same file if it came via one of their regular their download updates...

jojovine1969

Level 2

That’s how it should come a regular download update.
I didn’t pay for all that other crap.

cazam

Level 2

I am having the exact same problem with my Illinois tax return. I can't print them and get the same error message that no form is selected. Is turbo tax going to do anything about this.

jojovine1969

Level 2

I don’t think they have anyone smart enough to fix it.
What I have been doing is bringing it up on the forms and copying on a paper return.
I don’t know what else to do.

GeorgeR

Level 3

All,

Vollpreuss's solution (posted 2 weeks ago on the 4th page of this string) worked for me and many others. Here's a cut and paste from his post:

“Was getting frustrated with the Turbo Tax recommended "fixes" not working. Found this in Support and it worked for me.

Use at your own risk. I figured I could always put back the files or reinstall if things went off the rails.

Turbo Tax: What is your organization going to do to repair customer relations? My refund along with many others has been held hostage by this bug that is yet to be officially resolved.

If you are comfortable with deleting files, you can try this:

Delete the three files ilif01.1pe, ilif02.1pe and il_ind_schsa.pdf all dated 12/10/18.

location was C:\Program Files (x86)\TurboTax\Premier 2018\Forms\ili_18 for the first two files,

….and C:\Program Files (x86)\TurboTax\Premier 2018\Forms\ili_18\fpspdfs for the pdf.

This worked for several other users.

(the "Premier 2018" subdirectory will be Deluxe or Home & Business if your version is one of the other ones)”

1485

Level 2

I am also trying to access my completed Illinois State form and it is also telling me it is unavailable and I have never had this problem. I have already e-mailed my Federal and I need to fill my State form. This is the second year there have been problems. If this can't be resolved I will need to find another company to use in the future. Please fix this problem.

lsal

Level 2

Has anyone found a current solution to this problem?

I did the TTDHotfixapp.zip and now I cannot access the returns at all!!! unless I pay $45 for Illinois.

Illinois is my free state!