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Level 1

Question

I would like a customer service survey emailed to me, I had a wonderful experiance and want to share, how can I get access to a survey?

59 replies
377 views

No text available

TurboTax Free Edition Online

LakeyaGLO

Level 5

That is wonderful to hear! You will be receiving a customer satisfaction survey in your email within 24 hours.

charles-young-fl

Level 2

Same here. Had a positive experience on the phone with Trudi B., but no opportunity afterwards (phone/email) to complete a survey. Could you email a customer satisfaction survey to me? Thank you!

tovaface

Level 4

For at least 2 years now, each live support person will ask me to please complete the survey after we finish our call. And each time no survey is ever sent out. When I bothered to go through the annoying robotic answering system and am able to finally speak to a live person to request a survey, I'm told they will be sent. Of course, nothing is received. I don't know if the customer rep on the phone is deliberately lying or just clueless about Turbotax not caring a hoot what we think as long as we keep paying them.

If anyone at TT reads this, I'd love to be proven wrong as I think the Live support people deserve to receive feedback. btw, I've had wonderful experiences with virtually all of the CPA/EAs I've spoken to.

mark70

Level 2

I would like a survey also. I have to tell somebody about live help and this awesome woman named Ausha. Turbotax is already a great product but Ausha went so much above normal help. I was clueless and one time accidentally hung up on her. She came and got me took me to Google Play Store, help me get 2018 AGI. I would have hugged her if I could and somebody needs to know just how awesome she is... Thanks

cantrellcache

Level 2

I would like a customer survey sent to me, Steven was wonderful and a great help. We weren't able to give him a review via survey and would gladly do so.

Thanks

ZapataZim

Level 2

I wish to express my pleasure in using the TurboTax services this year. A special thank you to tax member Agnes who assisted me in correcting and completing my state tax form. She was patient, friendly and professional in our dealings. I am convinced my money was well spent for services rendered and will plan to be back in the following years to come. Again thanks TurboTax and you also Agnes!

tpmg

Level 2

I would like to give James a huge shout out for the wonderful service he provided me this morning at 5 am west coast time. I have been using Turbo Tax for many years and have spoken with dozens of your staff but I have never received the kind of service I received from James . Don\t get me wrong I have rarely experienced any problems but James is exceptional so please rush me a survey to complete. Thank you

dutchboy1

Level 2

I have worked with several members of your staff for the past two months preparing for the first time my personal taxes. I have had a CPA prepare my taxes for the past 8 years. He did about a C- job but I was so busy driving about 3 hours each day to work that I could only eat and sleep at my age. Why am I still working--it keeps my alive. Anyway. your agents ( you can see if you look at my records) were unbelievable. I spent more time on-line during the time they were helping me than I did spending live time with my CPA in the 8 years he spent with me. Your tax procedures were very helpful in every way and the helps along the way always answered the questions. I never felt that your people were trying to get rid of me and their knowledge is amazing. I taught college most of my life and I think I am a good judge of people. Your organization has a wonderful program and for myself going thru this process for the first time was exciting. If you have any further questions please feel free to ask. You are in every way the best. Thanks.

Don Springer

Abby D

Level 2

Could I please have a customer service survey emailed to me as well I am very happy with Deborah G. And would like to leave a review for her

MaryM428

Level 11

Customer service surveys are selected and sent by a computer system. There is no manual way to send a survey. The computer software selects the case and sends out the survey to the customer.

smaricic

Level 2

Hi,

I was helped tonight (March 24, 2021) by a very knowledgeable woman named Torina. My support ID was [social security number removed]. Somehow, I lost the survey link that was sent to me before I called TurboTax's 800 number.

I think there should be a way to "Ask for a Survey to be sent to the customer".

I also think, once a customer logs onto the "community", there should by a big button that says: "Ask a new question" or "Ask a question that hasn't been answered." I looked for something like that, but I could not find one.

Thanks,

Steve Maricic

jamescameronnm

Level 2

I'd like to commend AMINE for a job VERY well done. Helped get past the User/Password conundrum. Very patient and very helpful - MUCH APPRECIATED - Jim

Lambrigj

Level 2

I received a survey at my email address that did not open.

TerukoL

Level 13

We are very glad to hear that you had a positive experience. Unfortunately, in this public forum, we are not able to email surveys, so we invite you to please contact our TurboTax customer support team to assist your further with not being able to open the survey that you were sent.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

mad807

Level 2

Hello,

I just had the most helpful tax expert assist me with questions I wanted answered. I went live with her and I was holding on to do a survey when I was disconnected. Her name was Idele, from Indiana and she went above and beyond to help me with her knowledgeable questions and answers to mine. I want to give her a perfect rating. Please send me a survey.,