I was sent a bill from my max benefits but I already paid it

Forum|Forum|7 years ago
July 9, 2019
2 replies
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TurboTax Free Edition Online

xmasbaby0

Level 15

This is the public user forum. No one here can access your account or authorize any sort of refund or adjustment for you. You can make your request with Customer Support. Use the word ”billing” instead of the word “refund.”

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

mesquitebean

Level 15

Are you talking about MAX benefits for your 2018 return?
Did you use Free Edition but added the optional MAX product at the time of filing? If so, how did you pay for it? Did you pay by credit/debit card upfront at the time of filing, or did you choose to pay the fee out of your Federal refund?

If you chose to pay it out of the Federal refund, has your refund been delayed at the IRS, so TurboTax sent you a bill?