I was over payed on state by 1500 and fed by 1000. This is the first time using this site and now I gotta pay this back with fees. What do i do. It said guaranteed.

Forum|Forum|6 years ago
October 2, 2019
3 replies
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TurboTax Free Edition Online

xmasbaby0

Level 15

TurboTax guarantees that the calculations are accurate. It does not guarantee that your own data entries are accurate, so if you made an error of some kind, there is no guarantee against that or that will cover it. What do the IRS and state say they changed?

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

AUDIT SUPPORT

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

https://turbotax.intuit.com/corp/guarantees/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**