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Question

I was just charged $69.99 for 2016 software. However, it's incompatible with my computer.

Forum|Forum|7 years ago
June 7, 2019
1 reply
1 view

I received the message: You have Mac OS X 10.7.5. The application requires Mac OS X 10.9 or later. I tried updated, but it won't allow me to. Can I get refunded?

TurboTax Deluxe Mac

Level 15

You can use this online refund request form:

https://support.turbotax.intuit.com/forms/refund-request.jsp

Or if you have trouble with that form, here's how to speak to TurboTax Support by phone:

You can use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

https://support.turbotax.intuit.com/contact