I was charged twice for filing through turbo tax. Why?

Forum|Forum|6 years ago
July 15, 2020
5 replies
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TurboTax Deluxe Online

mesquitebean

Level 15

You'll need to explain what all you used and what you were charged for.

You appear to be using Online Deluxe (at least that is what is underneath your question above), which is $60 for a Federal return and $50 for a state return. If you chose to pay those fees out of the Federal refund, there is an additional $40 service fee ($45 for California filers.)

Did you happen to purchase desktop software (CD/download), but then used Online Deluxe by mistake instead of using your installed software?

Or if you're using desktop software, are you referring to the 24.99 state efile fee?

csungaila

Level 2

I am using the TurboTax Deluxe desktop software. I purchased the Audit Defense for $45 when I filed my 2021 individual federal tax return. But I have been charged $45 twice. Why?

mesquitebean

Level 15

@csungaila wrote:
I am using the TurboTax Deluxe desktop software. I purchased the Audit Defense for $45 when I filed my 2021 individual federal tax return. But I have been charged $45 twice. Why?

Did you pay for Audit Defense upfront with credit/debit card, or did you choose to pay your product fees out of your Federal refund?

If you paid by credit/debit card, are there 2 charges of $45 showing up in your card account?

Are you a California filer? Or are you in a non-California state?

Did you file a state return?

Deluxe comes in 2 versions--one that is a Combo Federal and State version, and one that is Federal-only. Which version do you have? If your Deluxe is the Federal-only version, and if you added a state to it, there is a $45 fee for adding the state software to it.

Or do you have the Deluxe combo Federal and State version and were charged $45 for the included state software anyway by mistake?

In the desktop software there is a $25 fee to efile a state return. There is no state efile fee for New York state, and no fee to print and mail a state return.

We can tell you what to do and who to contact, once your situation is a bit more clear.