I was charged three times for filing my federal taxes.

Forum|Forum|3 years ago
April 17, 2023
1 reply
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TurboTax Premier Online

DoninGA

Level 15

What items were you charged for on your account?

Click on Tax Tools on the left side of the online program screen

Click on Tools

Click on My Fees

OR -

Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents. Click on the Year and Click on View order details

tjos273406Author

Level 2

Thank you for the quick response, and I have done what you instructed me to do, and it shows on turbo tax that I was billed once for federal, and state. But checking my bank statement, turbotax charged three times.

DoninGA

Level 15

Thank you for posting the bank information. Since all three are still pending with the bank, I would wait to see if two of those are removed after the bank processes the payment. If more than one payment is processed by your bank then you need to contact TurboTax support to get a refund for the erroneous payment(s).

When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax