I was charged for premium benefits that I did not agree to.

Forum|Forum|1 year ago
January 16, 2025
3 replies
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xmasbaby0

Level 15

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons (BEFORE you e-file) :

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

VolvoGirl

Level 15

Are you using the Desktop program or the Online version? Are you in California?

What is Premium Services?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-premium-services-bundle/00/25541

If you are in CA and used the Desktop program. You selected to have the $20 or 25 state efile deducted from your federal refund. There is an EXTRA $40(45 in CA) Refund Processing Service charge for that. In California you have to add on Premium for $45. You have to be careful what you click on when you file, go slowly. There is one screen that can trip you up. People get going to fast and click the bottom right button to continue. But to pay by credit card you need to check the Left button.

Same for the Online version if you are in California and want the fees deducted from your federal refund.

kaytt

Level 2

This year I worked VERY HARD not to get caught with any Expert Assist charge. I did not check that column at the beginning and somehow at the end AFTER I had put in my credit card number, which by the way is a Citi DoubleCash card where I signed up for the TurboTax discount (and I never pay any attention to these corporate agreements but saw this one) and didn't get it, I was looking at the price and thought, "What the heck. How did this happen?" I hadn't even filed yet and in my mind not even finalized the payment, but nope, you got me. I went back and tried to start again at review, but the app said that I had paid.

If I do not get my money back for snaring me into the Expert Assist that I did not want and certainly did not use OR the discount for using that credit card, that's it. I'm done. No more. It's too easy to trick people. I will never get caught again because I'm done. You know, I'm a very well-educated person but apparently too stupid to use TurboTax.