I was charged for e file but return did not file (this is double-posted- cannot figure out how to delete)

Forum|Forum|1 year ago
June 10, 2025
3 replies
25 views

During final submission of fed & state e-file, TurboTax was taking a long time, then it crashed. When I check e-file status under "File" in TurboTax, it shows I have not e-filed yet. And I have no email confirmation that my return was filed. But my bank was charged for e-filing. How to remedy?

TurboTax Home & Biz Windows

DoninGA

Level 15

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

VolvoGirl

Level 15

Do you still need to file? Did you trying going though the Review and File tabs and efile again?

Deckard1Author

Level 2

I spoke with support and the rep instructed to just submit again, and it did not charge again.

taxlady28

Level 10

You paid for using the software to prepare your taxes. There is no charge for filing the return. Please review ad make sure there ae no errors. Then attempt to file again. Call for support to help if you still cannot file.