I’ve tried to get a hold of the IRS by phone but they keep saying call back later. How can I get a hold of someone about my 2024 tax refund?

Forum|Forum|1 month ago
May 24, 2026
1 reply
930 views

The refund was rejected by my bank because of an extra number on my account. They then sent a check but was lost. I filed a 3911 but have heard nothing. How can I get my refund?

TurboTax Online

RachelW33

Alumni - Expert

It depends on how much time has passed since you submitted your paperwork, but you can track your 2024 tax refund by checking your IRS Online Account.

You have taken the proper step by filing Form 3911, Taxpayer Statement Regarding Refund. The IRS requires up to 6 weeks to process the trace to verify the check was not cashed. If your IRS Online Account does not show an update after 6 weeks, or if you face an extreme financial hardship due to this delay, you can bypass the main IRS phone line by contacting the Taxpayer Advocate Service (TAS) for personalized assistance.

Please see: IRS Publication 1546: The Taxpayer Advocate Service is Your Voice at the IRS

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