I try to initially save (save as) my turbotax return. Strangely, I get a dialog/error box that says "file not found" and "Check the file name and try again"

Forum|Forum|7 years ago
June 3, 2019
26 replies
178 views

I purchased and installed turbotax.

I did the initial start of the data entering return software process.

I tried to save the initial return using the software gui:

"file"

"save" and tried "save as"

The dialog proceeded until I clicked the save button.

Then, instead of simply saving my return file for me, it just fails (every time I have tried this).

The dialog that results from this failure contains these:

"file not found"

"check the file name and try again"

Since I am trying to do the initial save, it should not expect to find the file there yet should it?

If I were performing a subsequent save, it should see the existing file and ask me for permission to over write it with the latest return file, but since this is the first save, it is a total failure to give a "file not found" event.

Initial searches for this error does not provide a fix.

TurboTax Deluxe Windows

Jan425

Level 2

Try looking in your browser to see if anything has already been saved for this return and if so, use that name.

possumpalAuthor

Level 2

Look in my browser? that does not make sense. Did you read my detailed description of the issue? Did you look at the picture of the TurboTax software "save tax return" dialog box? Please explain further if you are trying to provide a serious answer/suggestion.

bdsheriff

Level 2

Check your windows security settings for Folder Access. I had the exact same issue, turned off Controlled Folder Access, and then the initial save worked fine.

John T

Level 2

I am experiencing this same problem with 2019 Turbo Tax Premier. I have used TT for many years and have never experienced this problem in the past. If there is a glitch in the program, why is Intuit not taking care of it with the software updates that start up every time you access the program?

skepticbillpayer

Level 3

This same issue surfaced for me using TTax Deluxe for 2022 taxes loaded from a CD and updated online.

I appreciate all the efforts you went thru to resolve and document.

I had tried many of these ( and others) myself.

What finally worked for me was the solution to allow the TTax app 'controlled folder access' in my Windows 10 security options.