I selected a free upgrade to Premium Turbo Tax including freeFed and State Filei ng. Now to file they say it now costs$64. Its supposed to be free . Why the charge?

Forum|Forum|3 months ago
April 12, 2026
2 replies
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TurboTax Online

xmasbaby0

Level 15

Not sure where you saw a free upgrade to Premium---which is a paid version of online TurboTax. You will need to sort this out with customer support.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

mesquitebean

Level 15

@mycowsky

$64 is the current fee for a state return. Did you happen to add a second state? The offer is only good for 1 state return.

Where were you able to select that upgrade offer?

Do you happen to have Windows 10 and after attempting installation of desktop software did you encounter a migration offer when it could not be installed, that offered to move you to Online Premium for no additional fee?

Or did you get an email offer from Intuit with a link to the special offer? Or was it something else?

user17761257387

Level 2

I had the same issue. I spoke to billing support for 1.5+ hours and they tried to help me but then the subtotal went up to $203 with an add for $44 to use my refund to pay the state. so now it looked like $247. +++

I had paid for a desktop version and was lead here with the promotion of a $0 fee for state filing. Costco Premier turbo tax was $65.99. so now add that to the potential $247 ='s $313. I was upset for the hours spent filing and the last screen saying pay or remove the online file. (Not allowing a download for my time)

A 2nd call today for 1 hour:19 min. resulted in the decline refund team telling me to switch to desktop and re-input this years info. I said I had been offered a couple promo codes and would like to see if they would work before i gave up my 4.5 hrs filing+ 1.5hrs customer support + this 1.3 hr refund call. It worked out and i did not have to pay anything additional other than my desktop version. So, thank you for that, but this was a hard road to travel to save $25 on a state tax filing discount. Next year will be desktop again. not going through this again.

good luck to you. you may have to call a couple times to get the correct person who can help you. it is a crapshoot. Just like going to the DMV with questions.