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Why99
Level 2
June 1, 2019
Question

I received a service code via text that was invalid. My return has been confirmed. How do I receive the discounted rate of 50%?

  • June 1, 2019
  • 4 replies
  • 37 views

I received a service code via text that was invalid. My return has been confirmed. Someone called me from TurboTax then hung up. How do I receive the discounted rate of 50%?

4 replies

mesquitebean
Level 15
June 1, 2019
What do you mean about the phone call?  Did you get an unsolicited call from someone claiming to be from TurboTax?   Or did you contact TurboTax Support about this issue and requested a callback?

I've asked a Moderator to review your thread tomorrow about the invalid service code.
Why99Author
Level 2
June 1, 2019
No the call was from TurboTax Support. It was a callback. The support did not speak, just hung up.
mesquitebean
Level 15
June 1, 2019
Their call system is frequently messed up. It's their system that hung up.  We've complained about it, and I added your experience to it.
GabiU
GabiU
Level 13
June 1, 2019

Be on the lookout for an email from me. 

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