Skip to main content
Level 1
May 14, 2026
Question

I receive the message "Looks like we've run into an error" whenever I try to run the 2024 Desktop app

  • May 14, 2026
  • 1 reply
  • 1206 views

I have attaempted to troubleshoot by taking the following actions:

-Uninstalled the Turbotax 2019 Desktop App

-Uninstalled and Reinstalled the app multiple times from my computer as well as using the feature that pops up when I double click the initial download file.

-Restarted my computer in between downloads and relaunch attempts.

-Installed the Super Patch updates for the 2024. 

-Ran the windows program compatibility troubleshooter.

-Confirmed Microsoft .NET framework is updated.

-Confirmed my Windows 11 is updated

-Confirmed I have enough space on my computer

 

1 reply

RachelW33
Alumni - Expert
Alumni - Expert
May 16, 2026

Please see this Help Article for some additional troubleshooting tips to try:  Troubleshoot TurboTax Desktop for Windows issues.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"