I purchased Turbotax 2023 CD version and it won't load onto my desktop

Forum|Forum|2 years ago
December 22, 2023
2 replies
13 views

The CD won't load onto my pc

TurboTax Online

DoninGA

Level 15

See this TurboTax support FAQ and use the procedure for requesting a download if your computer does not have a CD drive - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/bought-cd-computer-cd-drive/L89qXCL4V_US_en_US?uid=lqgtuicm

rjs

Level 15

What exactly do you mean by "won't load"? What happens when you try? Does the installation program run? If you get an error message, what is the complete exact message?

Is your desktop computer a Windows PC or a Mac?

If you have Windows, and nothing happens when you insert the CD into your CD drive, go to the following FAQ for instructions. In the FAQ, click the link that says "How to install TurboTax CD."

How do I install the TurboTax software for Windows?

For more suggestions, see the following FAQ.

Troubleshoot installation and running TurboTax for Windows

Obviously we are guessing at what the problem might be because you have not given any details. We might be able to give you a better answer if you post a detailed description of the problem.