I purchased Turbo Tax from a retailer; system not recognizing purchase and trying to charge me. How do I correct this?

Forum|Forum|5 years ago
March 15, 2021
2 replies
29 views

I have tryed entering my license code

TurboTax Premier Online

DianeW777

Level 15

Sometimes the license code works better if you copy and paste the code if possible. This article may be useful with details to help you gain access.

Activating TurboTax Purchased From Retailer

Use any hyperlinks as well for more important information and troubleshooting tips.

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VolvoGirl

Level 15

Your post shows you are in the Online version instead of your Desktop program. Is that right? Do you see a black menu bar on the left side? That is Online.

Sorry you can't apply the Desktop CD/Download program purchase to the Online version. They are separate prices and work different. You can move your online return to the Desktop program without paying for online so you don't need to start over.

You need to install the program on your computer and move your online return to the Desktop program. To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).