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Angela Horstman

Level 1

Question

I purchased the Turbo tax federal and state from Costco. The download will not work on my computer.

Forum|Forum|6 years ago
July 11, 2020
2 replies
14 views

What do I do. I do not want to pay twice.

TurboTax Premier Online

Level 15

What is the problem? Does your computer not meet the system requirements?

Mac

https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software

Windows

https://ttlc.intuit.com/questions/1901571-minimum-system-requirements-for-turbotax-windows-software

You are posting from online Premier--did you just go to online by mistake--is that why you think it is making you pay twice?

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Level 2

IS THERE AS HUMAN I COULD TALK TO????????? WHERE IS YOUR CUSTOMER SERVICE?????

Level 15

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**