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Level 1
February 16, 2025
Question

I purchased download for Mac - it doesn't work (old OS) so I am trying to find where I can utilize TT online but am unable to located it once I sign in! Help?

  • February 16, 2025
  • 1 reply
  • 5 views
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    Level 15
    February 16, 2025
    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 15
    February 16, 2025

    You will not be able to pay for online TurboTax with the license code you have for the download.   You will need to seek a refund for the download if you have not already done so.

     

    To request a refund for a TT product

    https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

     

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**