I purchased 2024 TurboTax Premier, wants to charge for state software

Forum|Forum|1 year ago
June 13, 2025
3 replies
58 views

I purchased TurboTax Premier 2024. It came with a single state software (NJ in my case). I requested a filing extension. I updated TurboTax software today and now it wants me to pay $45 for NJ software. What is going on? I am trying to prepare my returns for submission later this month.

DoninGA

Level 15

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

FriendlyFreddieAuthor

Level 2

Thank you, DoninGA, for the advice to call TurboTax Support. As I mentioned in my original post, I installed the latest TurboTax update, then tried to open an existing tax file, but TurboTax gave me an error message 190. That message said that while the fed tax return was on the computer, it needed to get my state return on it. When I selected the "click for solution" button, it seemed to show that TurboTax wanted to charge me $45 for a state program that I had already installed earlier in the year. After your (only) response, I decided to work through my worry about having to pay $45 for the state program. Fortunately, I was again able to open the initial tax file with the state return displayed. The problem is solved; I did not have to go through Support, but it leaves a nasty taste in my mouth about my having to download the state program again. The update should not have nixed that. I am still not sure that I will not be billed the $45. I have been a TurboTax user for 35 years.

VolvoGirl

Level 15

Sounds like you are ok now? Here's some more info....

After you get the program installed or reinstalled the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW). Enter some basic information, then go to the state tab and download the state program. Then try to open your existing return, go to FILE - OPEN

Error 190 for state
https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-190-when-opening-file-in-turbotax-desktop/00/26443