I overpaid in Federal and State taxes during January 2022, and I was and I am still only a part-time worker, with low-income and full-time student. I paid almost $1000!

4 replies
18 views

Please can a Turbotax customer service employee call me back, and speak with me regarding this issue.
A case was opened last year, and no one helped me solve it. I overpaid.

TurboTax Online

VolvoGirl

Level 15

What? I don't understand you post at all. Please explain more. Are you expecting a refund on your 2021 return?

sunshineleaps202Author

Level 2

Yes, that is what I need. A refund. Why isn't there an Intuit number to call?

VolvoGirl

Level 15

Look at your 2021 return. Does it show a refund on line 35a? If the IRS changed your return they will send you a letter. Turbo Tax can't help with getting your refund. You have to ask the IRS about it. A lot of people answered the questions wrong last year and the IRS had to adjust their refunds.

Was your 2021 returns Accepted? When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/27010

If you can't get the side menus to open up to access the prior year..... You need to start entering some basic Personal Info in 2022 for the side menu to open up. Just continue a little ways into 2022. I had to go though about 12 screens.