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Level 1
February 3, 2020
Question

I need to reset my email but everytime i do it it locks me out for15 mins the email does nt exist andi can not finish filing with out the verification code

  • February 3, 2020
  • 1 reply
  • 15 views
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1 reply

KathrynG3
Level 14
February 3, 2020

This article will help if following the steps below still has unexpected results: I want to get the email at a different address.

 

To summarize:

  1. Select Not your current email address?
  2. Select account settings.
  3. On the Intuit Account screen, update your email address under Sign-In Security.
  4. Return to the File section and select Start next to Step 3.

Your new email address will be listed on the verification code page and you’ll receive another verification code at that address.

Level 2
February 5, 2020

I got an email from you that says I need to use another email i had before, and send in a more recent photo ID. I need to speak with someone to help me do this. I spoke with Rolanda yesterday, and she said if I had any problems to call the 800 #, and someone would help me. I don't have that number.

Level 11
February 7, 2020

Here is a link to the contact information by TurboTax Version:  TurboTax Help.

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