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Level 1
September 26, 2019
Question

I need to change my email address listed in my Intuit Account, but I am unwilling to give you the password for my personal email. How do I work around this?

  • September 26, 2019
  • 17 replies
  • 55 views
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17 replies

Level 15
September 26, 2019
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 15
September 26, 2019

"I am unwilling to give you the password for my personal email."

 

I don't know what you are referring to.  There is no requirement to enter one's personal email account password in TurboTax.    The program has no reason to need or ask for that.   Any reference to a password is asking about your TurboTax/Intuit account password.

VolvoGirl
Level 15
September 26, 2019

It probably wants your Turbo Tax account password.   You can have 5 different accounts for 1 email address.

Level 2
May 17, 2021

We are attempting to E File my own returns and you are holding this up due to my attempting to use my own 

personal credit card for this transaction never before in my history of using this product and it goes way back

your holding up my own return, WHY when you answer my emails to send to the first address I have had over

thirty years for some reason appears again.  Last years filing no problem why now?? PLEASE HELP US   I have been on my computer for hours attempting this!!

Level 15
May 18, 2021

@Sally Franco 88 wrote:

We are attempting to E File my own returns and you are holding this up due to my attempting to use my own 

personal credit card for this transaction never before in my history of using this product and it goes way back

your holding up my own return, WHY when you answer my emails to send to the first address I have had over

thirty years for some reason appears again.  Last years filing no problem why now?? PLEASE HELP US   I have been on my computer for hours attempting this!!


Are you using Online TurboTax or the desktop software (CD/download).

 

This is mainly a user community forum--not a direct route to TurboTax Support.   Sorry, but I don't  understand your issue in regard to a credit card and an email address.   You can either explain in more detail, and someone may suggest something, or you may wish to speak to the folks at TurboTax Support for realtime assistance by phone.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

Level 2
January 15, 2022

Just checking. You have the correct email address: [email address removed].

VolvoGirl
Level 15
January 15, 2022

@RonRizzaUser  Here's a reply to see if you get it in the right email account.

Level 2
February 15, 2022

Email listed on tax for 2021 is incorrect and need to be corrected in order to submit my tax return which have completed

Level 15
February 15, 2022

Please see the below TurboTax Help article for assistance with updating your email address.

How do I change my TurboTax account email?

@jsl40

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Level 2
March 5, 2022

I need to change my email address listed in my Intuit Account, but I am unwilling to give you the password for my personal email. How do I work around this?

VolvoGirl
Level 15
March 5, 2022

It never wants your personal email password.  It probably wants to log  you into your online Turbo Tax account. so you can update your email address.  

 

How to change your email
https://ttlc.intuit.com/community/account-updates/help/how-do-i-change-my-turbotax-account-email/01/26385

Level 2
March 22, 2022

Please change my email address to [email address removed] 

DoninGA
Level 15
Level 15
March 22, 2022

@Dennis R1 wrote:

Please change my email address to [email address removed] 


See this TurboTax support FAQ for updating your TurboTax account - https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-information/00/25927

Level 2
March 31, 2022

I need to change a email account I can't log into

Level 14
March 31, 2022

If you need to change your email address, please see this Help Article for further instructions.  

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