I'M TRYING TO E-FILE A RETURN BUT THE PROGRAM WON'T ACCEPT MY AUTO LICENSE.

Forum|Forum|6 years ago
March 21, 2020
1 reply
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TurboTax Live Basic Online

linaj20201

Level 14

Make sure you follow the format it requires.

If the issue persists, you would have to print out all required tax forms and paper-file.

xmasbaby0

Level 15

You are posting from online TurboTax. That license is not for online software. It is only for the CD/download software. Did you purchase desktop software and use the wrong program by mistake? You can switch your data to the right desktop software:

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

If you require more help to do this contact customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

EDIT----I may have mis-read your post---were you talking about entering your driver's license? I may have misunderstood since I have been seeing so many users with the "license" for desktop software try to use it for online software. So sorry.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**