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Princemac
Level 2
December 9, 2022
Question

I'm trying to amend a return and it says that I need to download turbo tax desktop. But when I got everything it says windows is not supported. Help

I want to amend, I went through the whole process to get a code for the download and get my .tax file only for it to say Windows is not supported.

6 replies

Level 15
xmasbaby0Level 15
Level 15
December 9, 2022

What kind of device are you trying to download the software to?  You cannot use the CD/download on a phone, an iPad or any kind of mobile device.   It has to be a full PC or Mac.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Critter-3
    Critter-3
    Level 15
    December 9, 2022

    This is still an issue ... contact support to have a download pushed to you ...

     

    Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

    What is the TurboTax phone number? (intuit.com)

    See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

      PrincemacAuthor
      Level 2
      December 9, 2022

      I'll go ahead and give them a call tommorrow, thank you

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