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Level 1

Solved

I know the IRS phone number is 800-829-1040, but how to do you get someone to actually answer the line?

Forum|Forum|7 years ago
June 7, 2019
127 replies
2856 views

No text available

TurboTax Deluxe Mac

Best answer by DoninGA

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.

So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions."

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1

Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

Show previous replies

Atown15

Level 2

When is every one is getting there taxes back

JamesG1

Level 15

See IRS Where’s my refund?

See this IRS news release under heading Most refunds sent in less than 21 days; however, some require further review and take longer.

“Even though the IRS issues most refunds in less than 21 days, some tax returns require additional review and take longer to process than others.”
“The IRS reminds taxpayers that, by law, the IRS cannot issue refunds claiming the Earned Income Tax Credit (EITC) or the Additional Child Tax Credit (ACTC) before mid-February.“

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

mfaxon

Level 2

That is your answer to help people??? It is CRIMINAL that the IRS is allowed to not take calls. I don't care if it takes 3 god **bleep** hours the automated system should NOT be able to hang up on me. I need my refund and Turboxtax is HORRIBLE and doesn't give you and real idea of where you refund is. The where's my refund tool is broken on IRS or Turbotax did something wrong with my tax return. This is ridiculous and the fact that turbotax does nothing to help doesnt make it any better. I will NEVER use turbotax again.

Casscass1971

Level 2

I need answer on my taxers

DonnaLO

Level 12

Champ DoninGA provided an answer on how you can get through to the IRS. https://ttlc.intuit.com/community/taxes/discussion/call-the-irs-1-800-829-1040-hours-7-am-7-pm-local-ti/01/755342#M302263

Was there some other question you had?

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asavage71

Level 2

Government work at its finest! How the hell they plan on handling stimulus when they can’t even handle normal refunds? Been waiting 3 months for my refund- filed Jan. and accepted.

linaj20201

Level 14

I am attaching an IRS link for some alternatives. Click here:

https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

@asavage71

cwtx72

Level 2

Good info, but what does one do, when for 70 days it has told me "return still being processed". Up setting when people had filed after me have received there return. My return is just a standard 1040. So how does this problem be solved. I do know this the people you trust to do your taxes like Turbo will not lift a finger to investigate for there clients to give them answers is so sad. To me not very professional. I'll pay a few extra bucks and go back to H&R Block next year.

Socheata kragn

Level 2

I try to call so many time Don’t someone answer the phone ?

Socheata kragn

Level 2

I want to know

Wendiemay

Level 2

There is no live assistance at this time... 4/13/20

Socheata kragn

Level 2

When they are coming back

edHaslem123

Level 2

Need talk to someone about my taxes

Thomas4560

Level 2

When will i get the money

Sunjathompson2016

Level 2

I was Filing my taxes yesterday and I accidentally submitted and non-E file I Thought it had to do with my taxes For my account information not Realizing that by doing that it’s not let me file my taxes now because I submitted the non-E file is there anything I can do to still be able to send my taxes.

Nzoot69

Level 2

None of that works anymore, you simply get a recording that says they are unable to answer due to staff shortage and go to the irs website, which also is unable to function. This is disgraceful and most if the people left out w

used turbotax, need a class action lawsuit against Turbotax for their part this fiasco

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