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Level 2

Question

I have paid intuit, but haven't filed. I have a question that needs to be addressed. Seems that there is a charge to speak to someone. How can I avoid double paying?

Forum|Forum|4 months ago
March 18, 2026
1 reply
83 views

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TurboTax Online

Level 15

This forum is free if you wish to ask a question.

The Live option will be at a fee.
Is there a question that we can answer for you?

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tjmurraymailAuthor

Level 2

can I upgrade to the live option for just the incremetal cost between what I have paid and the live option cost? I don't want to have to pay the full cost twice (I paid for filing state and fed and now want to avoid paying for state and fed with live help option.....but am happy to pay the difference between the live and non live help versions).

Level 15

Yes, you can switch to a tax expert at any point during your preparation process.

TurboTax offers two ways to get professional help depending on how much control you want to maintain over the return.

TurboTax Live Expert Assist

If you want to keep doing your own taxes but have an expert review your work or answer specific questions, you can upgrade to Expert Assist. You get unlimited on-demand help from experts via live video and a Final Review of your return before you file.

How to switch:

Click the Live Help or Expert Help button in the top menu of your TurboTax screen.
You will be prompted to upgrade, and you will keep all the data you have already entered.

TurboTax Live Full Service

If you decide you don't want to finish the return yourself, you can switch to Full Service and have an expert do everything for you. You get a dedicated tax expert who does your taxes from start to finish. You upload your documents, and they handle the data entry and filing.

How to switch:

Select Upgrade from the side menu.
Choose the "Real Experts Help or do it for you" tab.
Select Full Service.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"