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Level 1

Question

I have a license code where do I enter it on the website

Forum|Forum|6 years ago
January 10, 2020
10 replies
4 views

No text available

TurboTax Online

DoninGA

Level 15

A license code is not entered on or used with the TurboTax online editions. It is only used with the TurboTax software that you install on a personal computer from the TurboTax CD or Download.

Install the software on your personal computer and do NOT use the TurboTax online editions since you purchased the software.

don_mayfield

Level 2

where do i enter the license code?

Critter

Level 15

If you purchased the CD or Downloaded version of the program then you must use the CD or downloaded version ... the code will NOT work for the ONLINE program.

Now if you started in the ONLINE version and do not want to pay for the program again then switch to the program you purchased : https://ttlc.intuit.com/questions/1901476-how-do-i-switch-from-turbotax-online-to-the-turbotax-software

Moidelgado

Level 2

[product key removed]

Critter

Level 15

@Moidelgado

The code was removed since you posted it to a public forum ... do not post private info on this site.

ph12

Level 2

where do I enter my license code

Critter

Level 15

If you purchased the CD or Downloaded version of the program then you must use the CD or downloaded version ... the code will NOT work for the ONLINE program.

JotikaT2

Employee Tax Expert

Do you have a specific question?

If so, please comment so we can assist you.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Ccfox

Level 2

Where is the green box to enter my license code

EbonyA

Level 13

Try entering the license code here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

KathrynG3

Level 14

To enter the license code, go to the activation screen and select Continue. For more information, see: Activating TurboTax CD/Download software.

@don_mayfield

mrtarzan

Level 2

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ErnieS0

Level 15

@mrtarzan License codes are only used for the CD\Download program. If you purchased a CD\Download, download and install the program on your computer. You will see a screen asking for a license code when you activate TurboTax.

To access your downloads:

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

drbobixnetcomcom

Level 2

I have a Turbo Tax Licence code.

How and where do I enter it on the website?

VolvoGirl

Level 15

Are you using the Online version or trying to download the program?

Sorry you can't apply the Desktop purchase to the online version. They are separate things and don't talk or sync to each other. You would have to get a refund for the Desktop CD/Download program and pay for online separately.

Contact Customer Service 5am-5pm Pacific M-F

You need to pick the CD/Download program in the product drop down box.

https://support.turbotax.intuit.com/contact/

Or you can move your online return to the Desktop program without paying for online so you don't need to start over.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-

To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

muthukk2001

Level 2

Why you don't allow to use the license purchased from Costco for online version?. I am using online version for past 5 years and online price is more than license purchased from Costco price.

It is simple to accept desktop license for online to make customer happy.

This is very frustrating..