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aanagengast
Level 1
June 1, 2019
Question

I got an email about the download for my cd but there was no information in the email. How do I activate my download?

  • June 1, 2019
  • 1 reply
  • 5 views
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    1 reply

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    June 1, 2019

    Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

    If your order shows as a CD and download then sign onto your download account using the exact same User ID that was used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

    If the software is not in your download account and/or you have not received the CD then you will need to contact TurboTax support for assistance.  

    Support is open from 5am to 9pm Pacific time

    Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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