I get all the way through my taxes, it checks & tells me how much my refund will be, then when it goes to the filing page it's a blank screen. Is the filing page down?

Forum|Forum|3 years ago
January 17, 2023
2 replies
34 views

I've entered all my info for my taxes, gone through the reviews, and it double checked for anything missed, finally tells me how much my refund should be and I got continue to go to the filing page and it gets stuck on a blank screen. Anyone else have this problem? Is TurboTax servers just handling all submissions well so it's filing page is dead until they fix it?

TurboTax Free Edition Online

Tori8890

Level 2

It did that to me yesterday and I couldn’t get it to actually submit/file… so I closed out and tried again today…. Now it keeps taking me back to choose payment method over and over.. could be that too many of us trying to file all at once or some sort of glitch

KatrinaLO

Level 14

Please log completely out of TurboTax, then try clearing out your browser's cache and cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ's on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here.

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