I forgot my password & logged in using alternative verifications. I now need to create a new password but cannot because the old password is required to create a new one.

Try these steps to recover your User ID or password:

1. Go to our account recovery page.
2. Enter one of the following:
   • Phone number (recommended)
   • Email address

   • Try these steps to recover your User ID or password:

     1. Go to our account recovery page.
     2. Enter one of the following:
        • Phone number (recommended)
        • Email address
        • User ID
     3. Follow the on-screen instructions.

     Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

     • If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.
     Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.User ID
3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

• If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

• I forgot my password in the TurboTax CD/Download software
• How do I update my TurboTax account information?
• Forgot your TurboTax Advantage login?
• I forgot my password in the TurboTax Mobile App
• How do I access my prior year (2017) return?

Alldone

I FORGOT MY PASSWORD& LOGGED INUSING ALTERNATIVE VERIFICATIONS. i NEED TO CREATE A NEW PASSWORD BECAUSE I NEED TO FILE MY TAXES.

I thought I reset my password

Did I click something wrong