I filed my taxes with TurboTax last year and they are not on file. How is TurboTax supposed to import my information from last year into my 2022 taxes without it?

Forum|Forum|3 years ago
November 9, 2022
2 replies
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TurboTax Self Employed Online

DoninGA

Level 15

You have to sign onto your 2021 online account using the exact same user ID you used to create the 2021 online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2021 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

VolvoGirl

Level 15

Did you use the Online version or the Desktop CD/Download program for 2021? Online for 2022 is not open yet so you can't transfer into it. If you used the Online version the 2021 files may be locked right now to get ready for 2022. Or you may have another account.

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop program post back for ways to transfer from last year.