I feel like I got suckered by Intuit. Used free file which is now requiring I pay $30 to get support. Is there anyone live to talk to?

Forum|Forum|6 years ago
April 15, 2020
1 reply
26 views

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TurboTax Free Edition Online

xmasbaby0

Level 15

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

hesss777

Level 2

You got suckered for less than I did! I reside overseas, and this "required" deluxe service of $65. They've had all my info for hours, but am stuck on the same two screens, one of which asks for another $50. I decline, and am back at the previous screen. I've logged out twice and back in, but nothing changes. I've tried calling (from a foreign country, mind you), but the robot was no help.
Now, I'm out $65, and still can't file for my refund.