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2 replies

Level 15
February 6, 2022

That CD/download software cannot be used on an iPad.   It can only be used on a full PC or Mac.  Not on any sort of mobile device.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
VolvoGirl
Level 15
February 6, 2022

Window System Requirements

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

 

Mac System Requirements

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

 

If you can't install the Desktop program, you can use the Online version.

 

You can't apply the Desktop CD/Download purchase to Online.  You have to pay for Online separately.  You will have to get a refund for the Desktop program.  Then you can use the Online web version.  Or try to upgrade your computer or find another computer to install it on.  The CD has both Windows and Mac programs on it.

 

What is the Turbo Tax Phone number

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632