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winklerm
Level 1
January 23, 2025
Question

I downloaded the desktop software. I can't find the license key and the instructions make no sense

  • January 23, 2025
  • 3 replies
  • 55 views
file location listed not in file, no "packing list found" etc.

    3 replies

    baldietax
    baldietax
    Level 12
    January 24, 2025

    did you purchase a download, I'm guessing not from the wording if your post, you need to do that separately it doesn't happen with the download.

     

    you need to purchase it from TT or an authorized retailer, suggest shopping around there are some good discounts at the moment on Amazon for example.  Be sure to select the right version with or without state etc.  Then you should get an email with the license key, and instructions for the download you already did.

     

    Authorized retailers

     

    https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-t...

     

    Turbotax direct

     

    https://turbotax.intuit.com/personal-taxes/cd-download/

    MarilynG
    MarilynG
    Level 15
    January 24, 2025

    Here's more info on How to Find My License Code.

     

    @baldietax 

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    baldietax
    baldietax
    Level 12
    January 24, 2025

    that help page seems outdated it's talking about packing slips and boxes, this one seems more modern for downloads

     

    https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/find-license-code/L4GHDgGpr_US_en_US?uid=m6aqwu6f

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