I download TurboTax 2016 onto my mac per the instructions (like i have for the previous 7 years) and when I attempt to open, I am unable. It starts to open for a second

Forum|Forum|7 years ago
June 1, 2019
26 replies
183 views

I purchased the CD version of TurboTax 2016 and started the install process as usual. I slid the icon into the application tray and it downloads normally. When I attempt to open the program once downloaded, the TurboTax Icon bounces in the tray for a second and then closes/crashes. I tied to open via right clicking on "Open" and the same thing happens. I have deleted and downloaded three times and the same thing happens. I installed it on a PC work computer and it seems like the CD is fine. Any ideas? I am running macOS Sierra V 10.12.2

TurboTax Deluxe Mac

macuser_22

Alumni - Champ

"When I attempt to open the program once downloaded..." What do you mean by that? Do you mean that an update downloaded and then the problem started?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

G

georgesavageAuthor

Level 2

No. When I initially tried to install from the CD. After it installed from the CD and I attempted to use open the program for the first time. Download was a bad term to use.

macuser_22

Alumni - Champ

Well if the right click open did not work then be sure that the CD is not still in the CD drive. Then try restarting the Mac. If it still does the same thing then corruption could have occurred in the Application or in an associated preference or support file. To uninstall, the application and all associated files need to be deleted and then the application reinstalled.

Here is a FAQ for how to uninstall Mac
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac">https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac</a>

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

D

desertjensen

Level 2

The problem is with macOS Sierra version 10.12.3 The downloaded turbotax app from amazon.com will not open once downloaded. So, I am out the money I paid for the software download.

D

desertjensen

Level 2

Now I will have to used another tax program to file 2016 taxes. I have used turbotax for years, but never again, unless they can get this problem straitened out.

macuser_22

Alumni - Champ

There is no problem with TurboTax if installed correctly and there is no corruption in the download or files.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2899293-turbotax-for-mac-won-t-open-when-installed">https://ttlc.intuit.com/questions/2899293-turbotax-for-mac-won-t-open-when-installed</a>

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899267-administrator-rights-mac">https://ttlc.intuit.com/questions/1899267-administrator-rights-mac</a>

Corruption could have occurred in the Application or in an associated preference or support file. To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also
be reinstalled.

Here is a FAQ for how to uninstall Mac
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac">https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac</a>

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac">https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac</a>

I have see a couple of users that got a bad download from Amazon and it worked fine when they got a download from TurboTax.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

P

pzcpzc042915

Level 2

Actually I downloaded TT for Mac and TT IT specialists (0n my computer remotely) could not get TT pages to scroll. Supervisor suggested a refund (which I accepted) after an hour of their work unsuccessfully trying to get TT to work with Mac Sierra 10.12.4 (newest upgrade). They seemed to have no hope it would ever work, i.e. that TT download is apparently incompatible with Sierra 10.12.4. What other tax prep program has anyone found to be compatible with Mac Sierra 10.12.4?

A

aspicuzza2

Level 2

I spoke with the representatives at TurboTax this evening. The rep had stated that this was her 3rd call this evening regarding this issue. She had apologized and explained that TurboTax 2016 edition (only questioned the CD version) is no longer supported by TurboTax despite it being marketed, sold, and software requirements indicate compatibility with MacOS. She said at this time that there is no work-around and that if the product is purchased through them (Intuit) they could reimburse me for the costs. Otherwise suggested trying to find a person with Windows and install this on their computer. If this is not an option for others like myself, and the product was not purchased through TurboTax/Intuit, then it is not likely to be refunded by the retailer. Since the product is opened most retailers will not returned opened software. So lets hope Intuit fixes this mess, or this posts alerts others to the problem and STAY AWAY from purchasing this product if you are installing it on a Mac.

macuser_22

Alumni - Champ

@aspicuzza2 - Of course the 2016 software is supported for the Mac and it works fine as long as yiu meet the system requirements.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3299949">https://ttlc.intuit.com/replies/3299949</a>

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

macuser_22

Alumni - Champ

TurboTax works fine for me with Sierra and there are no scrolling problems that I know of or have seen reported.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

A

aspicuzza2

Level 2

I spoke with the representatives at TurboTax this evening. The rep had stated that this was her 3rd call this evening regarding this issue. She had apologized and explained that TurboTax 2016 edition (only questioned the CD version) is no longer supported by TurboTax despite it being marketed, sold, and software requirements indicate compatibility with MacOS. She said at this time that there is no work-around and that if the product is purchased through them (Intuit) they could reimburse me for the costs. Otherwise suggested trying to find a person with Windows and install this on their computer. If this is not an option for others like myself, and the product was not purchased through TurboTax/Intuit, then it is not likely to be refunded by the retailer. Since the product is opened most retailers will not returned opened software. So lets hope Intuit fixes this mess, or this posts alerts others to the problem and STAY AWAY from purchasing this product if you are installing it on a Mac.