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giov764617
Level 2
January 21, 2023
Question

I cant E-File because it has the checkbox for "Disaster Tax Relief" ticked. However I did not receive any disaster relief, I am stuck in a loop and will not clear.

  • January 21, 2023
  • 3 replies
  • 33 views
I have tried clearing cache, using incognito browser. Going back to the form and making sure question was answered with "No". Tried deleting form 1099-R.

3 replies

DoninGA
Level 15
DoninGALevel 15
Level 15
January 21, 2023

Unfortunately your only option is clear the tax return and start over to get rid of this issue.

 

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over. Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.

giov764617Author
Level 2
January 21, 2023

Well that isnt an option because I already paid for it, so it wont let me clear it...

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    January 21, 2023
    @giov764617 wrote:

    Well that isnt an option because I already paid for it, so it wont let me clear it...

    You will have to contact TurboTax support for this problem.

     

    See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US

     

    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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