I cannot open my 2019 tax return; it needs a password which i forgot and a security question

Forum|Forum|5 years ago
March 15, 2021
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DaraLO

Level 12

Are you trying to log into your TurboTax Online account? If so, refer to the following Help Article if you've forgotten your password: Forgot your TurboTax Online User ID or password?

If you're referring to your password protected tax file saved to your computer, TurboTax can't assist in unlocking the file or removing the encryption. If you can't remember your password or answer to the security question, you'll need to start over in a new file. Reference: How do I access my password protected TurboTax Desktop file if I forgot the password?

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fee071919

Level 2

I am trying to open the file that is password protected but Turbo Tax is not providing a SECURITY question even though it says to answer the security question. I didn't have this issue with the 2018 Return I amended as you provided a security question. (I have seen other users having this same question.) Appreciate your help in providing the security question.

KatrinaLO

Level 14

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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