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6 replies

Level 8
February 9, 2020

Please provide more details as to why you can't file state, what are you encountering?

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azonaAuthor
Level 2
February 9, 2020

it says a form needs to be updated. I have checked update and their are not any and I talked to turbo-tax specialties and sent me a files of update to try and that did not .

 

I  loading the windows  10 version on my laptop and that did not work. Help

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Level 8
February 9, 2020

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser. 

 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

If you would like to contact customer support for additional assistance please see below. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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azonaAuthor
Level 2
February 9, 2020

I just got it to work the Tech I was online with had me download a new State program and it worked the first she was very helpful Hooray