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Level 1
June 4, 2019
Solved

I bought CD online on 3/12/18. I just got notification that shipping has been delayed. It will ship 2 - 14 days from now. Should I cancel order & purchase cd from store?

  • June 4, 2019
  • 1 reply
  • 10 views
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Best answer by user17763533627

You should contact our Phone Agents to assist with this issue. They will be able to locate your purchase and you have the option to get a download version which you would download and install from our website.

When you call (800) 446-8848, Press One (1) then Press One (1) again when the system asks why you are calling say "Account Billing". 

TurboTax FAQ - What is the TurboTax phone number?

1 reply

Level 6
June 4, 2019

You should contact our Phone Agents to assist with this issue. They will be able to locate your purchase and you have the option to get a download version which you would download and install from our website.

When you call (800) 446-8848, Press One (1) then Press One (1) again when the system asks why you are calling say "Account Billing". 

TurboTax FAQ - What is the TurboTax phone number?