Skip to main content
Level 2
January 24, 2025
Question

I am trying to submit completed taxes. In Review Order to submit, I am not able to select a country under billing address and therefore cannot submit my taxes.

  • January 24, 2025
  • 10 replies
  • 58 views
I have tried on both the app and the desktop site. Neither works. I am using Chrome and, if it matters, I am overseas. There is a drop down for country, but when I click on it there are no options.. not even the US. Please help!

    10 replies

    CatinaT1
    Level 15
    January 24, 2025

    When you have a foreign credit card or a foreign address, it’s not possible to pay with that card.  We are working towards supporting foreign addresses, but for now you will need to use a different payment method.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    January 24, 2025

    Hi,

    Thanks for responding. I am using a US credit card with a US address thanks to a helpful friend, but that's not the issue. I am able to input the cc information, but just below that there is a section for billing address with a drag down menu to choose country. When I click on it there is nothing there. No country options to choose from.. not even the US, but it keeps insisting it is a required field to fill out and so I am stuck and cannot submit payment

    Employee Tax Expert
    January 25, 2025

    Can you please confirm what version you are using of TurboTax Online (Free Edition, Premium, etc.)? 

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"