I am trying to get into my turbotax account and it keeps pulling up my daughters account I need karina and rhett [remove PII] NOT alexis [remove PII]

Forum|Forum|7 years ago
June 1, 2019
1 reply
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TurboTax Free Edition Online

SweetieJean

Alumni - Champ

Please do not post names here. This is a public forum.

TT Online is only good for one return per account., Unelss you set up a second account, you overwrote the first return.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2015 account, then use the option shown in blue on the account recovery website, "I don't know my email address or user ID"'

Also see:

https://www.irs.gov/uac/newsroom/request-a-transcript-or-copy-of-a-prior-year-tax-return