I am ready to file, but TurboTax keeps telling me the zip code is wrong. It’s correct. How do I override this and file?!

Forum|Forum|1 year ago
March 15, 2025
2 replies
58 views

I have a w2G for winnings and used the zip on the form. I have also double checked it online.

TurboTax Online

Monikak11

Level 2

Try the steps in this help article:

You may receive a message like:

ZIP code is invalid for Electronic Filing. You must enter a valid ZIP code for your state. Enter a correct ZIP code in this format 'nnnnn' or 'nnnnn-nnnn'

TurboTax follows the IRS guidelines for acceptable ZIP codes. If the two-letter state abbreviation doesn't match the ZIP code, you'll receive this error when attempting to e-file.

Solution

If you receive this error:

Double-check you entered the correct two-letter state code
Make sure you've entered the ZIP code in either 5-digit or 9-digit format (for example 12345 or 12345-6789)
Look up the correct ZIP code for the street address in question

vanessawebAuthor

Level 2

Thank you but I have done all of that over and over and it keeps coming up incorrect. I think the Luxor Hotel knows their zip! How can I override this and file?

JohnB5677

Level 15

I would suggest that you delete the entire W-2G and repost it manually.

On the menu in the sidebar on the left.

Select Tax Tools

Tip: You may have to minimize tabs for both Federal & State

On the drop-down select Tools
On the Pop-Up menu select Delete a Form
This will give you all of the forms in your return
Scroll down to the form you want to delete
Select the Form W-2G
Click on Delete.

How do I enter a W-2G?

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TEThoughts

Level 2

We had this issue when entering multiple K-1 forms in TTD Windows. The summary worksheet would not accept the zipcode for personal info. We confirmed it was 5 digits there and on Personal Info. Going to the K-1 there is a checkbox that will allow the address to be removed. In error check you can enter it by hand. It accepted the fix and the error cleared.