If the email with the 6-digit code is not going to your spam/junk folder, here's something else to try: You can go to your settings in your Intuit Account and may be able to verify your email address there if it's not verified. Or you can correct/change the email address if desired (using the steps below.) Here's how:In the left menu column scroll way down to Intuit Account.Then once in the account choose tab Sign In & Security.See if your email address has a tiny link beside it that says "not verified". If so, click that to verify.Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.Or you can change that notifications email address, if desired. If you do, also verify it while you are in the account settings. If after all that, you still can't resolve your issue, here's how to reach TurboTax Support 5AM-9PM Pacific. FAQ: What is the TurboTax phone number?https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632 If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:https://x.com/TeamTurboTaxorhttps://www.facebook.com/turbotax

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tmt4488

Level 1

Question

I am not receiving my email code to file my taxes. It's not going to spam either

Forum|Forum|3 months ago
April 16, 2026
1 reply
46 views

No text available

TurboTax Online

mesquitebean

Level 15

If the email with the 6-digit code is not going to your spam/junk folder, here's something else to try:

You can go to your settings in your Intuit Account and may be able to verify your email address there if it's not verified. Or you can correct/change the email address if desired (using the steps below.) Here's how:

In the left menu column scroll way down to Intuit Account.
Then once in the account choose tab Sign In & Security.
See if your email address has a tiny link beside it that says "not verified". If so, click that to verify.
Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.
Or you can change that notifications email address, if desired. If you do, also verify it while you are in the account settings.

If after all that, you still can't resolve your issue, here's how to reach TurboTax Support 5AM-9PM Pacific.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:

https://x.com/TeamTurboTax

or
https://www.facebook.com/turbotax