I already filled everything out. Now its asking me to do it again. Why?

Forum|Forum|7 years ago
June 6, 2019
2 replies
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TurboTax Free Edition Online

Best answer by AshleyRose

Is it possible that you are logging in with a different User ID and therefore, you are not finding the tax return that you started? Usually, this is the case if you log in and do not find your already started or completed tax returns and instead are being asked to start from the beginning.

To get a list of your User ID's and recover accounts, you can use the tool at the link below. If you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the tool, log out of all Intuit accounts including this user forum, or you could end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to:

https://myturbotax.intuit.com/account-recovery/

AshleyRoseAnswer

Level 9

To get a list of your User ID's and recover accounts, you can use the tool at the link below. If you have more than 1 email address, you should run the tool on each one.

https://myturbotax.intuit.com/account-recovery/

SamP347

Level 2

I my case I had been using turbo tax running as the admin account so when I tried coming back later as my normal user it could not find the files. I later figured it out, ran it as admin, saved the files in the normal user accessible area, made the file available to the normal user, and then ran turbo tax as the normal user...