Skip to main content
Level 1
March 24, 2026
Question

I allowed my turbo tax sign on to be used for my partners taxes. I have purchased a separate license for myself, but cant figure out how to activate. Help

  • March 24, 2026
  • 1 reply
  • 90 views
No text available

1 reply

LindaS5247
Level 14
March 24, 2026

It sounds like you did your partner's tax return using your TurboTax Online account and now you are using a TurboTax Desktop program because you have a license code.  You can file up to five returns with the desktop program.

 

TurboTax Online editions do not require a license code; this code is only for the installed desktop software.

 

Open your TurboTax software on your computer, sign in to your Intuit account, and you will be prompted to enter the 16-character alphanumeric code (XXXX-XXXX-XXXX-XXXX) when you are prompted to do so. This will activate your software and verify your license code. You can find the code in your confirmation email, your box, or the software download page, depending on how you purchased it.

 

If the activation screen doesn't come up, you can select to  "Activate New Product" from your TurboTax "Help" menu.

 

You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

 

How do I find my license code for TurboTax Desktop?

 

Please return To Community if you have any additional information or questions and we would be happy to help.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"