How to update email address in My Info? I am sent in circles because there is no field for email address in My Info.

Forum|Forum|4 years ago
January 30, 2022
14 replies
108 views

I am on the page titled "We need more information for your order." The page says "Go back to the My Info section...." to add email. However, there is no email field in the "My Info" section. The program is not allowing me to proceed with filing my taxes.

TurboTax Deluxe Online

DoninGA

Level 15

Click on Intuit Account located in the bottom left of the online program screen. Click on Sign in & security to verify your email address for the TurboTax account.

usersusanhagstromAuthor

Level 2

My email address shows in my Intuit account. The problem is with TurboTax. There is no field to enter email address in My Info.

htothek

Level 2

I am having the same issue.

I can't complete my filing until I add my email address but there is NO FIELD for it!!

NYC_NK

Level 2

I'm having the same issue, been going in circles for the past hour and have been unable to file because it keeps asking me for my email. Please help this is extremely frustrating

shelbys1125

Level 2

this is currently happening to me!! im so mad im literally at the end of filling for this

sweetcheeks1

Level 2

Super it appears they have the same bug again this year! I have been trying for the past hour, email and phone has been verified. I see others are experiencing the same hope it gets fixed soon.