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Level 2

Question

How to install download to another computer

Forum|Forum|6 years ago
February 14, 2020
7 replies
0 views

I downloaded a copy of 2020 Premier CD/Download Turbotax on to my computer. When my friend tried to download a copy into her computer, she got the message that other person has already download it; go to that person's account and look for download. I see my download in the computer but I don't know how to get my download to her computer. Any one has that problem and know how to solve it, please help.

TerukoL

Level 13

The process of installing TurboTax on multiple computers is the same as installing it on one computer. For more information about how to install, consult these frequently asked questions about installing the TurboTax CD/download edition (click here: link).

If you want to install TurboTax on a computer that doesn’t have a CD drive, follow these instructions (click here: link).

Please click How do I install the same copy of TurboTax on multiple computers? to learn more.

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jflarkin

Level 2

The link takes me to a download page for a Canadian version of TT. I cannot find a similar page for the US version.

This really shouldn't be that hard. Every time I try to install, I get the error that it's already been downloaded. I'm aware of that. I'm supposed to be able to download it five times. Why isn't it letting me download it on this computer????

MichelleLO

Level 15

Please reach out to TurboTax Customer Support for one-on-one support with this issue. Please visit the Contact Us page to select your product and provide a specific question you need assistance with to get you to the right person.

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15743

Level 2

I already installed Turbo Tax on one computer but when I try to download to my other computer is does not recognize my info.

reenek

Level 2

I purchased turbo tax from best buy in feb. It was digital version. I downloaed it to one computer. I need to download to another laptop.

When i go to bestbuy account it says download but it doesnt let me do anything. Is it because I waited to long to download second copy

Thank you

Maureen Kirkby

Critter-3

Level 15

Contact Best Buy and ask them why you cannot download it again ... you should have access for 3 years.

AkinaLO

Level 15

Customer service is better able to assist you in troubleshooting your download issues.

Please follow the instructions below to contact customer service.

What is the TurboTax phone number? - Community

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mafewbb

Level 2

I am having the exact same issue! Have you had any success getting this resolved?

SForrestLO

Level 11

If you paid for the CD/Download, it will be saved in your account. You can access your download from any computer.

Use this link to log in and access Download & Unlocks.

My Downloads

@mafewbb

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mafewbb

Level 2

Here is the exact issue I am having. I purchased the 2021 CD and used the disc to download Turbo Tax onto my computer. My other computer does not have a CD drive, so when I try and download TurboTax to this second computer using the license code that came with the CD, I am getting the following message "This license code has already been associated with an account. Please check that account and look for it in Download". However, since I downloaded the program via CD on my first computer, I do not have the 2021 download available under my downloads on my account. I have tried everything, nothing will work. I have called customer support but have not able to speak with anyone as the hold times are very long. Please advise how to fix this. Thanks

Kusbel

Level 2

downloaded a copy of 2020 Premier CD/Download Turbotax on to my computer. When my friend tried to download a copy into her computer, she got the message that other person has already download it; go to that person's account and look for download. I see my download in the computer but I don't know how to get my download to her computer. Any one has that problem and know how to solve it, please help.

EbonyL122824

Level 9

See this link here for assistance with downloading your TurboTax software. Use this link here to contact Customer Support if you need further assistance.

@Kusbel

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lexliu1888

Level 2

How to online install download to another computer ? I got a license code and can't download it. Why?

Critter-3

Level 15

If you bought the TT program directly from Intuit :

If you need to download your program…..

https://ttlc.intuit.com/questions/1901289-download-your-turbotax-software-purchase

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If you are an Advantage subscriber sign onto your Advantage account to download

https://accounts-tax.intuit.com/turbotaxadvantage

64866

Level 2

How to install my software in a different computer

MichelleLO

Level 15

You can install your TurboTax software on up to 5 different computers. Please see the below TurboTax Help Article for assistance with installing your software.

How to install TurboTax CD/Download software with license code

If you need to move your tax data file to another computer, please see: How do I move my tax data file to another computer?

@64866

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