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2 replies

ColeenD3
Level 15
February 4, 2020

Clear and Start Over

 

  1. If you haven't already done so, sign in at TurboTax.com
  2. On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
  3. Answer Yes in the pop-up to confirm.
  4. After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.

 

Level 2
February 7, 2020

Can you please clear and start from the  beginning ?  I have always use the same format over the years ,  now it’s saying I have to pay in taxes ?  And you were charging me way more than you ever have !!

Level 13
February 7, 2020

@Lisadingfelder2020 you may start over by using the 'clear and start over' feature. The FAQ below provides further details:

 

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

 

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