How do I talk to a CPA? Why cant I easily connect with someone? The digital assistant is terrible.

Forum|Forum|4 years ago
January 28, 2022
1 reply
11 views

Is it really that difficult to type in "CPA" in the digital assistant and actually schedule a call with a CPA? Its almost like you guys are trying to make the process difficult.

TurboTax Online

xmasbaby0

Level 15

Are you using online Live? What software are you using? Only users of online Live can connect with the CPA help.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

joe142Author

Level 2

Last year, I received an email that said my subscription included access to a CPA. I don’t know if I have a Live version or not. I do know I paid extra to have the CPA access. I was able to schedule a call back and get a call from a CPA. I now need to ask a CPA a question, and there is nothing intuitive on the Turbo Tax Online home screen of what to do. Please explain what is the site a turbotax user goes to for CPA access?

xmasbaby0

Level 15

Are you using the CD/download or are you using online TurboTax? We cannot tell from your posts. Online Live is a feature for users of the online software----not for users of the download.